RSA Insurance Group plc
A bespoke survey tool to analyse customer feedback
With major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe, RSA needed a tool to enable them to collate global customer feedback.
The new system provides a full customer satisfaction survey solution that is self-managed by different teams across the world, providing a simple system to build and manage surveys. Powerful management reporting is provided on a global, regional and country level, giving full and detailed visibility across the company.
A fully customisable system retrieves insightful data.
We created a drag-and-drop survey builder with an intuitive interface to quickly build customer surveys.
Data can be filtered and reports run in various ways, providing insightful data on a regular basis or as bespoke one-off reports.
Data is displayed in a visually appealing and easy-to-intepret manner, giving management information at the appropriate level of login.
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