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RSA Insurance Group plc

A bespoke survey tool to analyse customer feedback

With a 300 year heritage, RSA is one of the world's leading multinational quoted insurance groups.
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Data crunching...

With major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe, RSA needed a tool to enable them to collate global customer feedback.

The new system provides a full customer satisfaction survey solution that is self-managed by different teams across the world, providing a simple system to build and manage surveys. Powerful management reporting is provided on a global, regional and country level, giving full and detailed visibility across the company.

Targeted results

A fully customisable system retrieves insightful data.

Survey builder

We created a drag-and-drop survey builder with an intuitive interface to quickly build customer surveys.

Complex algorithms

Data can be filtered and reports run in various ways, providing insightful data on a regular basis or as bespoke one-off reports.

Visual display

Data is displayed in a visually appealing and easy-to-intepret manner, giving management information at the appropriate level of login.

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