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Registering a domain name with Inovica

Domain Name Registration

We charge £15+VAT to register a domain name, which covers a 2 year period for domains. This is also the renewal fee. We charge a standard fee of £20+VAT for changes of registration or transfers. Cancellations are performed free of charge.

We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to email support@inovica.com.

If you do not wish to renew please email support@inovica.com. If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period

Customer Service

We are committed to providing timely support to our customers, but we do not have a 24/7 team for telephone support. All support is via email to support@inovica.com and we will always respond within 24 hours during a normal working week. We aim to resolve any issues within 48 hours.

Abuse and Complaints

If you need to contact us relating to abuse with a domain name registered via us then please email support@inovica.com stating the nature of the complaint. We will respond within 24 hours.

Complaints and Escalation Process

In the first instance if you can send any complaints to us at support@inovica.com Outside of this, please note that you can also complain via Nominet at the following address:

http://www.nominet.uk/resources/complaints

Please use support@inovica.com to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a response within 24 hours and no more than 5 days.

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